Appointment Policy

Current as of: Apr 20, 2026

Appointment Policy

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Appointment policy for OneStoprx Telemedicine services in Nigeria. These terms outline the engagement expectations, call handling policies, and operational standards required for all practitioners on the OneStopRx platform.

Appointment Policy

FOR ONESTOPRX TELEMEDICINE PLATFORM

INTRODUCTION
This document outlines the engagement expectations, call handling policies, and operational standards required for all practitioners on the OneStopRx platform.
PRACTITIONER AVAILABILITY & RESPONSIBILITY
1. - Practitioners must clearly Update their availability
2. - While marked available, practitioners are expected to:
  1. Be reachable
  2. Respond to consultation requests promptly
Response Time & Call Routing Policy
1. - Maximum response time per consultation: Up to 6 minutes total
  1. First practitioner: 3 minutes
  2. Second practitioner: +2 minutes
  3. Third practitioner: +1 minute
2. - Repeated missed consultations may result in:
  1. Reduced routing priority
  2. Temporary suspension from the active queue

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