Refund Policy for OneStoprx Telemedicine services in Nigeria. These terms outline the policies for using the OneStoprx platform for telemedicine services by patients, healthcare providers, and partner facilities.

REFUND POLICY

FOR ONESTOPRX TELEMEDICINE PLATFORM

1. Introduction

   At OneStoprx, we are committed to providing quality telemedicine services. If you are not satisfied with our services, please review our refund policy below.

2. Eligibility for Refunds

   Refunds may be issued under the following conditions:

   1. - Service Unavailability: If our platform is unavailable or you are unable to access a scheduled telemedicine consultation due to technical issues on our end.
   2. - Provider Cancellation: If a healthcare provider cancels your appointment and you do not wish to reschedule.
   3. - Duplicate Charges: If you were mistakenly charged more than once for the same service.

3. Non-Refundable Services

   The following services are non-refundable:

   1. - Completed Consultations: Once a consultation has been conducted, the fee is non-refundable.
   2. - Prescription Fees: Fees for prescriptions that have been filled are non-refundable.
   3. - Administrative Fees: Any fees related to administrative tasks are non-refundable.

4. Refund Process

   To request a refund, please follow these steps:

   1. Contact our customer support team at [admin@onesoprx.ng] or call [+2349167158787] within 14 days of the transaction date.
   2. Provide your name, account information, and the reason for the refund request.
   3. Our team will review your request and respond within 5-7 business days.

5. Refund Method

   Refunds will be issued to the original payment method within 10-15 business days after the approval of your request.

6. Disputes

   If you have any concerns or disputes regarding charges or refunds, please contact our customer support team at [admin@onesoprx.ng] or call [+2349167158787]. We will make every effort to resolve the issue.

7. Changes to This Refund Policy

   We may update this Refund Policy from time to time. We will notify you of any significant changes through our platform or by other means.

8. Contact Us

   If you have any questions about this Privacy Policy, please contact us at admin@onestoprx.ng or call +2347047825000.